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Help centre

Frequently asked questions

Everything you need to know about our carbon fibre parts, ordering, fitment and shipping.

Products

Are your parts real carbon fibre?

100%. Every carbon part we sell is genuine woven carbon fibre, twill or forged, with a UV-resistant clear coat. We don't use ABS plastic wraps, vinyl carbon film or cheap composites. If it has the RB Innovations name on it, it's the real deal. Our billet parts are machined from solid aluminium, not cast.

What weave pattern do you use?

Our standard parts use a 2x2 twill weave, the classic carbon look you see on high-end motorsport cars. Most parts are also offered in forged carbon. Check the product listing for the weave and finish options on each part.

Are parts finished with a clear coat?

They are. Carbon parts ship with a UV-resistant clear coat already applied, gloss or matte depending on the variant you pick. This protects the weave from yellowing and gives the part its depth straight out of the box.

Do you offer matte finish parts?

Matte is available on most carbon parts. If a matte option exists it will show as a variant on the product page. If you can't see it listed, get in touch and we'll let you know if it's something we can do on the next batch.

Fitment

Will the part fit my exact model and year?

Every product listing has a fitment section showing which makes, models, series and transmissions it suits. Check it before ordering. If you're not sure, send us your vehicle details and we'll confirm whether it fits.

Do I need to drill or modify my car to fit the parts?

For OEM-replacement parts like trims, covers and overlays, no. They're designed to use the factory mounting points, clips or adhesive, with no drilling, cutting or permanent modification. If a part ever needs more than that, the listing will say so clearly.

My car has been modified, will parts still fit?

That depends on what's been done. Parts that replace factory pieces will generally still fit as long as the surrounding factory parts are intact. Aftermarket bumpers, custom interiors or non-standard panels can affect fitment. Flick us a message with the details and we'll tell you straight.

My make isn't listed, can you make a part for my car?

We develop new parts based on demand. If your vehicle isn't supported yet, get in touch and tell us what you're after. The more people asking for a particular car, the faster it happens.

Ordering

How do I place an order?

Pick the right part for your vehicle, choose your finish, add it to your cart and check out. We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay and Afterpay.

What does pre-order mean?

Parts are made in fixed batches, so popular items sometimes sell out between runs. A pre-order secures your unit from the next batch. Payment is taken in full at checkout, the estimated dispatch window is shown on the product page and in your cart, and units ship in order of purchase once the batch lands in Perth. If the window changes, we'll email you.

Can I order in bulk or wholesale?

Yes. For bulk or trade orders, reach out before placing your order and we'll sort pricing, lead times and shipping for larger quantities.

Can I cancel or change my order after placing it?

We process orders quickly, so get in touch as soon as you can if you need to change something. Once an order has been dispatched we can't cancel it, so you'd go through the returns process instead.

Shipping

Where do you ship to?

Australia-wide, from Perth. International shipping is available case by case, so contact us with your location and we'll let you know if we can get it to you and what it'll cost.

How long does shipping take?

In-stock orders are dispatched within 1 to 2 business days. Delivery within Australia usually takes 3 to 7 business days depending on where you are. You'll get a tracking number as soon as your order ships.

How is my order packaged?

Every part is individually wrapped and packed in a reinforced box with foam protection, and every parcel is insured. Carbon fibre can be fragile in transit, so we take packaging seriously.

My order arrived damaged, what do I do?

Get in touch within 48 hours of delivery with photos of the damage and the packaging, plus your order number. Don't install the part. We'll sort a replacement or refund as fast as we can.

Returns

What is your returns policy?

We accept returns on unused, uninstalled parts in their original condition and packaging within 14 days of delivery. A 10% restocking fee applies to change-of-mind returns. Parts that have been installed, modified or damaged after delivery aren't eligible. Pre-order deposits follow the terms shown at the time of purchase. Read the full refund policy for details.

Who pays for return shipping?

Return shipping is on the customer unless the return is because of a fault or mistake on our end. Use a tracked service, we can't take responsibility for returns lost in transit.

How long do refunds take?

Once we've received and checked the return, we process the refund within 3 to 5 business days. How long it takes to show in your account depends on your bank or payment provider.

Installation

Do I need a professional to install the parts?

Most of our parts are designed for DIY installation with basic hand tools, and many are a peel-and-press fit. If you're not confident working on your car, a professional install is cheap insurance against damaging a trim clip.

How do I care for carbon fibre parts?

Wash with a pH-neutral car shampoo and stay away from abrasive cleaners and cutting compounds. Every few months, apply a UV-protective wax or ceramic coat to keep the gloss fresh. Avoid pressure washing the part at close range.

Still have a question?

Send us a message and we'll get back to you within 1 to 2 business days.

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